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Booking Policies

We’re a small, locally (East Van) owned business committed to you providing you the best care. We do our best to keep dental care accessible while delivering high quality care. Our booking policies help keep costs down for all patients and allows us to provide living wages for all our staff.

2 business days cancellation:
Once your appointment is set, a chair is booked and your dentist and technicians are scheduled. If you are unable to keep your appointment, you must inform us at least 2 business days in advance to avoid a charge. See the full policy

• Valid credit card on file:
  Used only to bill patient portions or missed appointment fees. Read More
• Insurance policy:
  We accept most dental insurance. Check coverage with your provider. Plans vary so we can’t guarantee coverage. For a small fee, we’ll check coverage but can’t be 100% sure until billing. You’re responsible for unpaid costs. Read More
• Payment:
  Option 1: Pay your bill at the time service is provided, use your credit card, earn points/travel rewards. Insurance often reimburses within 72 hours. We’ll submit your claim to insurance; you pay leftovers or non-covered procedures.
  Option 2: We can bill insurance directly. Your card pays leftovers. Charges may appear up to 90 days later as insurance takes time to pay. Read More

Read our complete payments and insurance policies here.

New Patients

Your First Appointment?
Your first appointment will last between 45 to 60 minutes. During this initial assessment, your medical history will be reviewed, a full mapping of your teeth and surrounding tissues will be created, x-rays and photos will be taken as required, and your dental concerns will be discussed. Your dentist will evaluate your x-rays and create a treatment plan with you. No treatment or cleaning will be performed during this session.