We accept Visa, MasterCard, Cash and Debit.
House of Teeth charges according to the provincial fee guide. This is the fee guide established by the provincial government and the BC College of Dental Surgeons. We are permitted to bill more than the fee guide, we are not permitted to bill less. It’s weird, we know…
Insurance policies are a contract between you and your insurance provider. House of Teeth is not privy to that information. Every insurance company is different and every policy is different. The best person to check and understand your coverage is you – we can attempt to determine what your coverage is but some insurance companies will not release that info to dental offices. Insurance providers may pay at a different fee guide than the fee guide we are required to bill. We can do our best, however, there is no way to be 100% accurate about what is covered when we bill to your insurance. Despite our best efforts discrepancies do occur and when that happens patients are responsible for any unpaid portion.
We understand very well that accessing dental care can be a challenge. I have spent most of my career trying to make dental care more accessible. We are able to offer 2 options:
- Patients can pay for services when they are delivered, and collect from insurance companies on their own. We will help you submit but collecting from the insurance provider will be the responsibility of the patient.
- We can bill your insurance company directly. However, a credit card is required to secure the balance, and patient portions be paid at the time of treatment. Your card will be encrypted and kept by a secure third party. We do not keep credit card information on file. Your card will be billed any remaining portion, or services not covered by your insurance.
We do our best to determine what is covered, but we cannot guarantee 100 % accuracy. Please note that insurance companies may take up to 90 days to pay dental offices, and longer if there is dual coverage. Notice before a charge will only be given if the amount is over $100. Office and credit card receipts will be sent once any charge is put through.
We appreciate your understanding in these matters. We understand the cost of dental care can be challenging. We are always doing our best to make it easy for you.